Call-Taking

• All calls are answered by a live operator. Your customers never have to listen to a pre-recorded message telling them to "please wait for the next available operator."

• All calls are answered with your company name and greeting.

• The dispatchers in our call center are fully trained to handle all types of tow requests: all motor clubs, police departments, commercial accounts, heavy-duty towing, relocations, etc.

• Unlike a typical answering service, we get all the information the first time, so no one needs to call back your customers.

Dispatching

• We offer direct dispatching to your drivers by telephone, pager, alpha-numeric pager or Nextel radio. Calls can also be sent to any text message capable cell phone or other device.

• All calls are followed through until completed.

• If your driver needs help with directions, we can locate any address instantly with our software and give directions to your driver. If we're unable to locate the address, we will call back the customer and get directions.

• Our dispatch program includes address verification. This helps to insure that addresses are correct before the call is dispatched to your driver.

• We will call for credit card and check authorizations for your drivers.

• We will call back motor clubs for GOA's or any other problems.

• You will receive a detailed call report daily by FAX or e-mail.

• NEW! You can now view complete details of your calls and messages for the last 180 days through this website. The database is updated each morning.

• All calls and above services are included with your service package - there is never a per-call charge (as there is with most answering service companies).

Towing Dispatch provides flexible scheduling with weekly, bi-weekly or monthly billing. Our rates are extremely reasonable. Since each company's requirements are unique, rates will vary and are not posted here.

If you would like more information, or to get a quote for your company click here or the Contact Us button above.